Shipping policy
SHIPPING POLICY — SUSOS
OVERVIEW
This Shipping Policy explains how and when your order will be processed and shipped when you purchase from Susos.
By placing an order with us, you agree to the terms outlined below.
PROCESSING TIME
All orders are processed within 1–5 business days after payment confirmation unless otherwise stated.
For bulk, customized, made-to-order, or commercial furniture orders, additional production and preparation time may apply. Estimated lead times will be communicated during order confirmation.
Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, shipment processing may be delayed by a few days. In such cases, we will notify you via email.
SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout or confirmed by our sales team for commercial and bulk purchases.
Estimated delivery times:
- United States: 7–15 business days
- International: 10–35 business days (depending on destination, freight method, customs processing, and local logistics)
For large furniture items, freight shipping, white-glove delivery, or scheduled delivery services may require additional transit time.
Delivery times are estimates only and are not guaranteed.
SHIPPING CONFIRMATION & TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, if available.
Tracking information may take 24–72 hours to become active.
For freight shipments or commercial orders, tracking and delivery scheduling details may be provided separately by our logistics partner or sales representative.
CUSTOMS, DUTIES & TAXES
Susos is not responsible for customs duties, import taxes, brokerage fees, or additional charges imposed by your country.
All such fees are the responsibility of the customer unless otherwise agreed in writing.
Customs policies vary widely by country, so please contact your local customs office for more information.
DELAYED OR LOST SHIPMENTS
Delivery delays may occasionally occur due to carrier issues, weather conditions, customs delays, port congestion, freight scheduling, or other factors beyond our control.
If your order has not arrived within the estimated delivery timeframe, please contact us at:
[YOUR EMAIL]
We will assist you in tracking your shipment, but we are not liable for delays caused by shipping carriers, customs authorities, or third-party logistics providers once the order has been dispatched.
INCORRECT SHIPPING INFORMATION
It is the customer’s responsibility to ensure that all shipping information is accurate and complete at the time of purchase.
Susos is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error in your shipping information, please contact us immediately at [YOUR EMAIL]. We will do our best to correct it before the order is shipped.
Additional shipping fees resulting from address corrections, failed delivery attempts, reconsignment, or reshipment may be charged to the customer.
DAMAGED SHIPMENTS
Please inspect your shipment immediately upon delivery.
If your item arrives damaged, defective, or with missing parts, please contact us within 48 hours of delivery and provide supporting evidence, including photos of:
- The damaged product
- Outer packaging
- Shipping label
- Any visible damage during unpacking
This helps us process shipping claims and resolve the issue as quickly as possible.
LOST OR STOLEN PACKAGES
Susos is not responsible for lost or stolen packages marked as delivered by the shipping carrier.
If your tracking shows your shipment as delivered but you have not received it, please contact the carrier directly. We also recommend checking with neighbors, building management, or your local delivery office.
INTERNATIONAL SHIPPING
We currently ship to selected international destinations.
International orders may be subject to customs clearance procedures, freight scheduling, inspections, and local logistics requirements, which may result in delays beyond original delivery estimates.
Certain oversized furniture products may have shipping restrictions depending on destination country or region.
CONTACT INFORMATION
If you have any questions about shipping, please contact us:
Susos
Email: [YOUR EMAIL]
Address: [INSERT BUSINESS ADDRESS]