Refund policy
Furniture Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, unassembled, and in the same condition that you received it, with all original packaging, accessories, manuals, and labels included. You’ll also need the receipt or proof of purchase.
Because furniture products are often large, customized, or business-purchased items, returned items must be properly repackaged to prevent transit damage.
To start a return, you can contact us at [YOUR EMAIL]. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS].
If your return is accepted, we’ll send you instructions on how and where to send your package. Please note that customers are responsible for return shipping costs unless the return is due to a defective, damaged, incorrect, or incomplete item. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at [YOUR EMAIL].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, missing parts, or if you receive the wrong item, so that we can evaluate the issue and make it right.
To help us process claims efficiently, we may request supporting materials such as photos or videos of the product, packaging, shipping label, and damage details.
Exceptions / non-returnable items
Certain types of items cannot be returned, including:
- Customized, made-to-order, or personalized furniture products
- Used, assembled, modified, or damaged items caused by improper handling after delivery
- Products without original packaging, accessories, or labels
- Clearance, final sale, discounted, or promotional items
- Gift cards
- Bulk or commercial orders specially manufactured upon request
If you have questions or concerns about a specific item, please contact us before making a return request.
Exchanges
The fastest way to ensure you get what you want is to return the eligible item you have, and once the return is accepted, make a separate purchase for the new item.
For defective or damaged items, we may offer a replacement, repair, or parts reshipment depending on the situation.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
However, this right may not apply to customized, made-to-order, or personalized furniture products, where permitted by applicable law.
Your item must be unused, unassembled, in its original packaging, and accompanied by proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it may take additional time for your bank or credit card company to process and post the refund.
Original shipping charges, white-glove delivery fees, installation fees, or expedited shipping fees are non-refundable unless the return is due to our error or a defective product.
If more than 15 business days have passed since we approved your return, please contact us at [YOUR EMAIL].